Terms of service

 

Last updated: May 1, 2026

Please read these Terms and Conditions ("Terms") carefully before using our website or placing an order. By accessing or using our website and purchasing products from us, you agree to be bound by these Terms. If you do not agree to these Terms, please refrain from using our website or making any purchases.

1. Product Information

We strive to provide accurate and up-to-date information about our products, including ingredients, usage instructions, and benefits. However, please note that product information may occasionally be subject to changes or updates. It is your responsibility to review the product information and instructions before using or administering any supplements or treats to your pets.

2. Ordering and Payment

  • By placing an order, you confirm that you are authorised to use the payment method provided and that all information provided is accurate and complete.
  • We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, pricing errors, or suspected fraudulent activity. If we cancel an order, we will provide a refund for any payments already made.

3. Shipping and Delivery

  • We aim to process and ship orders promptly, but delivery times may vary depending on your location and the selected shipping method.
  • Shipping costs will be displayed during the checkout process. Please ensure that the shipping address provided is accurate and complete. We are not responsible for any delays or issues arising from incorrect shipping information.

4. Intellectual Property

All content and materials on our website, including text, graphics, logos, images, product descriptions, and trademarks, are the property of H&I Capitech Sdn Bhd and are protected by applicable intellectual property laws. You may not use, reproduce, distribute, or modify any content without our prior written consent.

5. Disclaimer of Liability

Our products are intended to support pet health and well-being. However, we make no guarantees or warranties regarding specific results or outcomes. Individual pet responses may vary, and it is recommended to consult with a veterinarian before introducing any new supplements or treats, or making changes to your pet's diet.

6. Limitation of Liability

To the fullest extent permitted by law, Meowholic (H&I Capitech Sdn Bhd) and its affiliates shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use or inability to use our products, website, or services.

7. Privacy

We value your privacy and handle personal information in accordance with our Privacy Policy. By using our website, you consent to the collection, use, and disclosure of your personal information as outlined in our Privacy Policy, which can be viewed at: meowholicpet.com/policies/privacy-policy

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Malaysia. Any disputes arising from these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts in Malaysia.

Please review these Terms regularly, as they may be updated or modified from time to time. Your continued use of our website and purchase of products after any changes signifies your acceptance of the revised Terms.

For any questions regarding these Terms, please contact us at: support@meowholicpet.com

Meowholic (H&I Capitech Sdn Bhd)
13-2, Jalan Putra 3, Taman Putra Kajang
43000, Kajang, Selangor Darul Ehsan, Malaysia

© 2026 H&I Capitech Sdn Bhd. All rights reserved.