Shipping policy

 

Last updated: May 1, 2026

Shipment Processing Time

All orders are processed and shipped within 24 working hours, excluding weekends and public holidays. Orders placed on weekends or public holidays will be processed on the next working day.

Shipping Guarantee

We want you to receive your order without any issues. If you do not receive your order, you are eligible to request a refund. Please contact us with your order details and we will investigate and resolve the issue promptly.

See our Refund Policy for full details on how refunds are processed.

Shipping Costs

Shipping costs are calculated at checkout. They vary based on your location, as well as the weight and size of your order ensuring you only pay what's necessary for your delivery.

Free Shipping

Take advantage of our free shipping offer on orders that meet or exceed specific thresholds. Details and eligibility criteria are available at checkout. This is our way of thanking you and helping you save on costs.

Delivery Time

Delivery times can vary depending on your location. We partner with multiple shipping companies to offer the best balance of speed and cost, and we continuously work to improve our delivery services to ensure your order arrives as quickly as possible.

Please note that delivery timeframes are estimates and may be affected by factors outside our control, such as courier delays, weather conditions, or public holidays.

Contact Us

If you have any questions about your shipment or this Shipping Policy, please contact us at support@meowholicpet.com. We're happy to help.

Meowholic (H&I Capitech Sdn Bhd)
13-2, Jalan Putra 3, Taman Putra Kajang
43000, Kajang, Selangor Darul Ehsan, Malaysia

© 2026 H&I Capitech Sdn Bhd. All rights reserved.